Ethics Channel

At IMMOSERVEIS J. COMPANY, S.L. we firmly believe in the importance of fostering a safe, ethical, equal, and trustworthy environment for all our employees, clients, and partners.
For this reason, we have implemented a strong Ethics Channel that allows anyone to report possible misconduct or ethical violations they have detected within our organization. A channel where any possible non-compliance or irregularity within the organization can be communicated, as described in Law 2/2023, of February 20, regulating the protection of individuals reporting regulatory violations and combating corruption.

WHAT EVENTS CAN BE REPORTED?
You can report through the Ethics Channel facts that you consider may involve a breach of legal regulations, the Code of Ethics, or any current internal regulations, such as:

  • Conduct related to fraud and corruption.
  • Conduct related to Safety, health, and hygiene at work.
  • Discrimination and harassment in the workplace.
  • Conduct related to information security, data protection, and securities markets.
  • Anticompetitive practices.
  • Conduct contrary to human rights or environmental damage.
  • Other possible criminal or administrative offenses.

KEY FEATURES:

  • Confidentiality: We understand that confidentiality is essential to encourage people to report. We guarantee absolute confidentiality throughout the process and protect the whistleblower’s identity as permitted by law. This includes the option to report anonymously.

  • Impartial investigation process: Once a report is submitted, our expert team will thoroughly investigate the matter objectively and diligently in accordance with internal regulations and applicable law. Throughout the process, the rights of those involved, particularly the presumption of innocence, must be respected.

  • Protection against retaliation: We do not tolerate any form of retaliation against whistleblowers acting in good faith. We are committed to safeguarding the rights and integrity of those who dare to report any irregularities. We will take appropriate disciplinary action against anyone retaliating against a whistleblower.

  • Resolution and follow-up: Once the investigation is concluded, we will take the necessary actions to address the identified issue and, when possible, take corrective measures to prevent future violations. Additionally, we commit to keeping the whistleblower informed about the progress and resolution of their report, whenever possible and permitted by law.

HOW TO SUBMIT A REPORT?
There are 2 options:

  1. Through the co-resol app:

    • Download the co-resol app, accepting notifications. It is free and available on the App Store and Google Play.
    • Press the "make a click" button and then enter the code COMPANY.
    • Select the channel button.
    • Write your message being as specific as possible. You can attach images and documentation.
    • Identify yourself or select the anonymity option. In either case, you must accept the Privacy Policy.
    • Once you have completed these steps, you will receive a message as a receipt for your click.
    • Communication for follow-up on the click will be carried out through a secure chat (you can access it from the chat button on the app's home screen) until it is closed.

  2. Through a website:

    • You can access it via this link:
      https://co-resol.bcnresol.com/webclick
    • Press the "Make a click" button and enter the code COMPANY.
    • Select the channel button.
    • Write your message being as specific as possible. You can attach images and documentation.
    • Identify yourself or select the anonymity option. In either case, you must accept the Privacy Policy.
    • In this case, you will receive a unique identifier code and password that you must keep to maintain communication, via secure chat, about the status of your click.
    • Each time you want to check if you have a new message in the chat or provide more information, to ensure confidentiality, you must enter this code and password on the homepage, in the "Access a previous click" button.

Important:
This Ethics Channel is not an emergency service. It should not be used to report situations involving an immediate threat. If you need assistance in such a situation, please contact your local authorities and use the defined channels for this purpose.